The WOW Awards
The only customer service awards to be chosen by you

LATEST NEWS

A great experience!

If you joined us at this Networking Event then you know how fabulous this event was.

How would you feel if more than 1000 customers told you and your team what a great job the people in your company are doing???

UPCOMING EVENTS

01 December 2008
Events we feel may be of interest to our friends and clients
Trophy icon

Case Studies

 

7 powerful tips to help you

Some people have asked if we could give them some tips for how to get nominations for The WOW! Awards. And so here are our top 7 tips...


Outcome or process. Which is most important? Some great examples from UK hotels.

The late Ron Zemky talked about how customer decisions are based on two dimensions - outcomes and process.


We can all learn something about customer service from the patent office. They are certainly not afraid to reinvent themselves!

Now that The WOW! Awards is a registered trademark it means that we also have to register details of each licence agreement with the patent office. And there is a special form for doing this known as a TM50.


The power of saying just two little words

My mum has just recently retired from work.


How would you (or your people) handle this awful dilemma?

I think that everyone in my home town of Stevenage was moved to tears when two young firemen, Michael Miller and Jeff Wornham, lost their lives trying to rescue a lady from a recent fire.


First impressions from a restaurant in England.

This story comes from my good friend, Graham Agass.


A real life case study – what do you think?

Improving service for your customers means making decisions. So here’s a real life case study. Consider it and then think about what you would do if you were in charge.


< Previous Next >

Some of Derek Williams's Customer Service articles appear on the following Ezine sites, which include [EzineArticles.com] and [www.ideamarketers.co.uk]

Home | Accessibility | News | Contact Us | Sitemap | Mailing List | Links FAQ